Refund policy
RETURNS, REFUNDS AND RESOLUTION POLICY
Infinite Closet
Last updated: August 31, 2026
At Infinite Closet, we want every customer to feel confident when placing an order.
This policy explains when a return, replacement, exchange, store credit, partial refund, or full refund may be available.
REQUESTS WITHIN 30 DAYS
You may contact us within 30 calendar days after the delivery date shown by the carrier.
Requests submitted after 30 calendar days may not be accepted, except when additional rights are required by applicable law.
We recommend contacting us as soon as possible when an item arrives damaged, defective, incorrect, or incomplete so that we can review the issue with our fulfillment and delivery partners.
ELIGIBILITY
For a return related to preference, color, size, fit, or change of mind, the item must:
• Be unused and unworn
• Be unwashed and unaltered
• Be in its original condition
• Include the original tags, accessories, and packaging
• Show no signs of wear, odor, stains, damage, or improper handling
Customers may carefully inspect or try an item to determine whether it is suitable. However, items showing signs of extended use may not qualify.
These condition requirements do not prevent a customer from reporting damage, a defect, or an incorrect item.
HOW TO REQUEST ASSISTANCE
To request assistance, contact:
support@infinitecloset.co
Please include:
• Your full name
• Your order number
• The email address used for the order
• A clear explanation of the request
• The resolution you would prefer
• Clear photos or videos when the item is damaged, defective, incorrect, or incomplete
Please do not send an item to the address shown on the shipping label.
Shipping labels may display the address of a carrier, distribution facility, or fulfillment partner. These addresses may not be authorized to receive customer returns.
Any physical return must be approved in writing by our support team before it is shipped.
AVAILABLE RESOLUTIONS
After reviewing the request, Infinite Closet may provide one of the following resolutions:
• A replacement
• An exchange
• Store credit
• A partial refund when accepted by the customer
• A full refund to the original payment method
• Instructions for an authorized physical return
• A returnless resolution
The available resolution depends on the reason for the request, the condition of the item, product availability, the delivery status, and the verification information provided.
We will consider the resolution requested by the customer whenever reasonably possible.
Only one completed resolution may be issued for each affected item.
CHANGE OF MIND RETURNS
Eligible returns related to preference, color, size, fit, or change of mind may be requested within 30 calendar days after delivery.
When a physical return is required, our support team will provide the authorized return address and instructions.
The customer is responsible for return shipping costs when the request is related to preference, size, fit, color, or change of mind.
Infinite Closet will cover the return shipping cost when the return is required because we sent a damaged, defective, or incorrect item.
We do not charge a restocking fee for an approved return that meets all eligibility conditions.
Original shipping charges are not refundable for preference or change of mind returns. This does not apply when the item was damaged, defective, incorrect, or not delivered as promised.
After the required return or returnless process is completed and approved, the eligible purchase amount will be refunded to the original payment method.
SIZE AND FIT ASSISTANCE
When the selected size does not fit as expected, the customer may request assistance within 30 calendar days after delivery.
As an alternative to a traditional return, Infinite Closet may offer a replacement of the same product with a different available size.
A $39 reshipping contribution per item applies when the correct size was originally selected and shipped, but the customer wishes to receive another size.
When this option is approved, the original item may not need to be physically returned.
The $39 contribution does not apply when Infinite Closet shipped a size different from the size shown in the confirmed order.
Replacement requests are subject to product and size availability.
A replacement does not allow the customer to change to an unrelated product unless our support team approves the change in writing.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
When an item arrives damaged, defective, incomplete, or different from the confirmed order, please contact us within 30 calendar days after delivery.
Clear photos or videos may be required to confirm:
• The item received
• The reported damage or defect
• The shipping label
• The product label
• The packaging
• The affected area
Please keep the item and its packaging until the review is complete.
For a confirmed damaged, defective, incomplete, or incorrect item, the customer may choose between:
• A replacement at no additional cost
• A full refund to the original payment method
The customer will not be charged the $39 reshipping contribution when the issue was caused by Infinite Closet or one of our fulfillment partners.
In some situations, a repair, store credit, exchange, or partial refund may also be offered. A partial refund or store credit will only be issued when accepted by the customer.
RETURNLESS RESOLUTIONS
Because Infinite Closet uses multiple fulfillment and distribution locations, a physical return may not always be the most practical resolution.
In these situations, our support team may authorize a returnless resolution.
A returnless resolution may require the customer to:
• Keep the item
• Donate the item
• Safely dispose of the item
• Complete another reasonable verification step
The customer must not donate, destroy, dispose of, or alter the item before receiving written authorization from Infinite Closet.
Our support team will first confirm that the request has been approved and explain exactly what evidence is required.
DONATION VERIFICATION
When donation is approved as an alternative to a physical return, the item must be donated to an appropriate charity, donation center, shelter, nonprofit organization, or other official location that accepts this type of product.
Reasonable proof may include:
• A donation receipt
• A written donation confirmation
• A clear photo showing the item at the donation location
• A clear video showing the authorized donation process
Evidence should clearly identify the donated item and provide reasonable confirmation that the donation was completed.
Customers should not include private information or identifiable images of employees, volunteers, or unrelated third parties.
A donation to a friend, relative, neighbor, coworker, acquaintance, or other private individual will not qualify when an official donation location was required.
When no appropriate donation location is reasonably accessible, the customer should contact our support team before taking any action. We may provide another verification option.
Infinite Closet may reject evidence that is incomplete, unclear, altered, unrelated to the item, or reasonably considered unverifiable.
DELIVERY PROBLEMS
If tracking has stopped updating, the package appears lost, or the order has not arrived, please contact us so that we can review the shipment with the carrier.
When an order is confirmed as lost in transit or not delivered, the customer may choose between:
• A replacement at no additional cost
• A full refund to the original payment method
When tracking shows that a package was delivered but the customer cannot locate it, we may ask the customer to:
• Confirm the complete delivery address
• Check around the property
• Check with household members
• Check with neighbors, reception areas, or building management
• Contact the local carrier
• Provide any available delivery information
We will also review the available tracking and delivery evidence.
A final resolution will be based on the carrier investigation, delivery confirmation, address information, and other available evidence.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for reviewing their complete shipping information before completing an order.
Please contact us immediately when an address correction is needed.
An address cannot always be changed after processing or shipment has started.
When a package is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the customer may be offered:
• Reshipping after payment of the applicable shipping cost
• A refund after the package is returned and inspected
Actual shipping and carrier return costs may be deducted from the refund when permitted by law.
If a package cannot be recovered because the address supplied by the customer was incorrect or incomplete, a no cost replacement or refund may not be available.
ORDER CHANGES AND CANCELLATIONS
Please contact us immediately if you need to change or cancel an order.
We will make a reasonable effort to complete the request when processing has not started.
Once processing or shipment has started, cancellation or modification may no longer be possible.
After delivery, the customer may still request assistance under the terms of this policy.
If we cannot ship an order within the timeframe presented when the order was placed, we may contact the customer with an updated shipping estimate.
The customer may accept the updated estimate or cancel the affected order for a full refund before shipment.
REFUND PROCESSING
Approved refunds will be issued to the original payment method.
Infinite Closet will normally initiate an approved refund within 5 business days after:
• The returned item has been received and inspected
• The required returnless process has been completed
• The requested evidence has been received and approved
• A cancellation has been confirmed
• A lost or undelivered order has been confirmed
After the refund is initiated, the time required for the amount to appear depends on the bank, card issuer, or payment provider.
Store credit will only replace a monetary refund when the customer chooses store credit or when another arrangement is accepted by the customer.
ITEMS AND REQUESTS THAT MAY NOT QUALIFY
A request may not qualify when:
• It is submitted more than 30 calendar days after delivery
• The item shows signs of extended use, wear, washing, alteration, misuse, or customer caused damage
• Required accessories, components, or packaging are missing
• The item was returned without written authorization
• The customer does not provide reasonably requested verification
• The photos, videos, documents, or donation evidence are incomplete, altered, unclear, or unverifiable
• The customer donated, destroyed, disposed of, or altered the item before receiving written authorization
• The request concerns an item clearly marked as final sale before purchase
• The delivery problem resulted from incorrect or incomplete shipping information supplied by the customer
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection law.
CONTACT
For return, replacement, exchange, delivery, or refund assistance, contact:
support@infinitecloset.co